A smart solution for Sales and Marketing agents to provide quotations, proposals, invoices of the products and services to their clients using a handheld device. This was a first of its kind solution initially used across Sri Lanka by 2500+ (insurance) sales agents and then by a larger employee base at a leading insurance company.
In parallel, management can view sales agent’s performance in terms of generated quotations and converted policies.
Key Features
- Customer Financial Need Analysis
- Quotation Generation
- Proposal processing
- Auto Underwriting
A web application which facilitates end to end procurement process by managing Capital and Operational expenditures effectively. The enforced approval levels along with the properly streamlined procurement activities (PO, GRN etc.) ensure transparency in the process and give direct insight into the management on the purchases take place in the organization.
Key Features
- Vendor Management
- Quotation Comparison
- PO Generation
- Monitor budgets and payments
This is a platform which helps Sales Agents to introduce their products and services to the customers virtually without having any physical interactions.
This is a considered as a COVID friendly solution.
Key Features
- Two way communication
- App installation not required
- Supports all types of media transferring
- End to end encrypted secure connectivity
Tryo Asset Registry is a web application which enables an organization to keep a complete track of its fixed assets from the time of its purchase to its salvage.
Timely asset validation, the urge of maintenance, facilitated asset depreciation and possession tracking are among the key facilities provided.
Key Features
- Item location and possession tracking
- Asset depreciation
- Maintenance alerts
- Efficient asset validation
An online selling platform which traces the whole process from the order to the acknowledgement of the received goods.
Availability of trending online payment methods such as mCash, eZ Cash and also payment options such as credit limit based payment opens up the platform for either customers or sales employees easily purchase items online.
Key Features
- Order delivery tracking
- Stocks management
- Mobile Apps
- Order status tracking
Automated system with all the sophisticated facilities which help in managing inbound and outbound calls very effectively and efficiently through skills based routing, maintaining of agent duty schedules and separated call queues. The analytical reporting facility offers the superiors, the guidance to take situational measures.
Why Tryo Call Center
An application which helps to manage services provided to customers in remote locations. Organisations with nationwide branches to manage administration services, Cleaning service providers, Construction site management and Home visit Health care service providers can be efficiently managed by this application.
This is a COVID friendly solution.
Key Features
- Task allocation and manage effectively.
- Manage Service Locations.
- Manage Employees.
- Accurate Customer Billing
- Centralized Operation.
Key Features
- Accurate Movement Tracking.
- Reports on travel distance.
- Route allocation.
- Centralized Operation.
We are happy to share our experiences with you.
TryoROMA
Remote Operations Management Application
Clint is a cleaning services providing company who provides cleaning services to Island wide client locations.
In order to manage the services provided to their clients in an efficient and transparent manner while addressing the drawbacks in the existing processors, management decides to implement a digitized solution and they reached Tryonics (Pvt) Ltd. with their requirement with the references and recommendations of existing clients of Tryonics.
The organisation has the following hierarchy.
Directors
Operation Manager HO – Divisions
Area Manager
Supervisors
Workers
Each area is managed by a Supervisor and there will be about 10-15 service locations and workers who does cleaning services comes under a Supervisor.
Supervisors’ duty is to mark daily attendance of workers at client locations, visit the client locations to check the cleanliness of the location, check status of available cleaning materials and to ensure that the worker is in their uniform. There are about 5 to 6 supervisors report to an Area Manager.
There are about 6 to 8 Areas comes under a Division and there are five Operations Managers in charge of each Division and there will be a divisional head to manage divisions comes under him/her.
– Supervisors mark as visited, without visiting the client location.
– There is no proof of work getting done.
– Ensure service or work quality delivered to the clients.
– Inability to monitor and record supervisor visits and tasks.
– False accusation on workers and supervisors by the customer.
– Task allocations and completion is messy and complicated.
– To provide accurate and reliable reports for the customer.
– Ambiguities in customer billing.
– Locations not covered.
– Supervisor miss some areas in the client location to check.
– Delays in settling of worker payments.
Solution has three sections with following functionalities to overcome above mentioned challenges and to optimize the processors.
1. Supervisor Mobile App
– Capture accurate location of client visit.
– Provide guidance on customer location tasks to be completed.
– Capture photos as evidence.
– Mark worker attendance.
– Communicate with Head office and managers.
2. Area Manager and Operation Manager Dashboard
– Monitor supervisor visits and time spent at location.
– Monitor Supervisor attendance.
– Monitor worker attendance.
– Manage organisation communications.
3. Administration Panel
– User authority and access control
– Manage customer location tasks effectively.
– Manage customer service locations.
– Manage employees both contract and permanent staff.
– Accurate and reliable Reports with proofs.
– Evidence based customer billing.
– Supervisor guided on tasks to be completed.
– Track tome spent on customer location.
– Faster Customer billing.
– Accurate and faster worker payment settlement.
– To provide suppliers on time.
– Easy allocation of location wise tasks.
This unique solution can be applied to following sectors as well.
– Construction sites.
– To manage administration tasks in organizations with branch network.
– Conducting remote claims or loan assents.
– Conducting remote loan/lease property assents.
Tryo Duplicate Document Identifier
The client is a leading insurance company who provides numerous types of insurance schemes to people.
In order to instantly identify near-duplicate images of claim forms, prescriptions, bills, and invoices to avoid re-submission of the same document or slightly altered documents, the management has decided to implement an automated solution. The conventional manual approach for identifying duplicates is time expensive and prone to make mistakes throughout the claim validation process. Therefore, to tackle the problems mentioned above, the client reached Tryonics (Pvt) Ltd., with their requirements and expectations.
Client Challenges
• Identifying the specific document that has re-submitted.
• Identifying marginally altered images compared to the previously submitted original images.
• Manual checking is time-consuming and requires multiple human resources.
• Prone to make mistakes during manual validation due to a greater volume of incoming images.
• Instant duplicate identification with higher accuracy.
• Easy data migrations to populate the database with new images.
• Bulk data migrations in a single click.
• Perform bulk image duplicate identifications simultaneously.
• Ranking duplicates based on the similarity to the incoming image.
• View identified duplicates side by side for easy comparison.
Tryonics has offered a solution to overcome the challenges mentioned above by developing a near-duplicate image identification system. Application Programming Interfaces (API) were introduced in which both admin users and customers can be accessible under different authorization levels. This system supports both JPG and PNG file types for duplicate image identification.
Application Programming Interface (API)
1. User-handling API
➢ Registration of new users to access the APIs.
➢ User login authentication using tokens.
➢ Changing existing user password.
➢ Record the user details and login time.
2. Duplicate Image Checker API
➢ Admin users can check for duplicates in the entire database.
➢ Admin users can migrate new images to expand the database.
➢ Customers can check for duplicates based on the policy number.
➢ Admin users can view the duplicates for easy comparison.
➢ Visualize the number of near duplicates found from the database.
• Backend development – Django
• API Development – Django REST framework
• Database – PostgreSQL
• Image Processing – OpenCV/ Skimage
• Key point identification – AKAZE technique
• Descriptor matching – Brute Force Matcher